IMAGEN Brands, our story began over a century ago; we??ve evolved into a global leader of imprinted products for corporate and collegiate brands. Our insights into current and emerging retail trends, as well as our dedication to exemplary service, have made us the go-to partner for our customers around the world. As we continue to grow, we will explore past our current horizons, look for unexpected solutions and expand into new avenues of opportunity. The search for innovative products, process and possibilities will always guide our way. Our Brand Promise - Everything you should expect. More than you can IMAGEN. IMAGEN Brands companies: Owned by EBSCO Industries, Inc.JOB SUMMARYIMAGEN Brands - Vitronic is seeking a highly energetic Customer Service Representative who will act as a liaison for Vitronic from our plant in Doniphan, Missouri. This individual will provide product and service information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency. JOB RESPONSIBILITIESIdentify and assess customers' needs to provide solutionsProvide accurate, valid and complete information by using the correct methods and toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure a resolution is reachedKeep record of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesLog customer callsRespond in a timely manner to call or email requests from both internal and external customersAssist users in utilizing the website systemEmail information, reports and invoices to customers JOB REQUIREMENTSHigh school diploma/GED or equivalent work experienceAt least 1 year of customer service experience ESSENTIAL JOB FUNCTIONSAbility to meet tight deadlines, handle emergencies and changing prioritiesOutstanding organizational, interpersonal and communication (written and verbal) skillsSuperior customer service and resolution skillsMay require sitting fo rlong periods of time in an office environmentAbility to build relationships and trust with customer accounts through open and interactive communicationStrong phone contact handling skills and active listening PREFERRED SKILLSExperience working in a manufacturing and/or promotional products industryBilingualEBSCO Industries, Inc.is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
Associated topics: agente de servicio al cliente, call center representative, csr, customer care representative, platform support, representative, service representative, service specialist, technical assistant, technical support